Refund policy

Thank you for shopping with us. We want to provide the best experience to our customers. Please read our return and refund terms carefully.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, you must contact us within 24 hours (1 day) of delivery.

To request a return/refund, you must provide:

  • An unboxing video recorded from the beginning of opening the package.
  • Clear photos/videos showing the issue with the product.
  • Order details and proof of purchase.

Without an unboxing video or proper proof, refund/return requests may not be accepted.

Product Condition

  • If the product has no manufacturing defect or damage and is working properly, no refund or return will be provided.
  • Refunds are not available for reasons such as change of mind, personal preference, or incorrect usage.

Refund Process

After we receive and verify your complaint and proof, we will review the request. If approved, the refund will be processed to your original payment method within the applicable processing time.

Important Note

Customers are requested to check their product within 24 hours of delivery and report any issue immediately.